Total Satisfaction Guarantee (Refund Policy)
ICON Artwork’s offers an unconditional 30-Day Total Satisfaction Guarantee. Our goal is that you will be 100% satisfied with your purchase from us. If for any reason you are not, we will correct the situation immediately. Our top priority is to provide the best products and service possible. If for any reason you are not satisfied with your purchase, you may return the item(s) in original condition for a full refund within 30 days of purchase.
Since ICON Artworks offers limited edition works of art, some pieces may sell out. If so, we might not be able to send a replacement and will give you a refund instead. Products must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts, and with the invoice (either the original or a copy). Your form of payment will be credited for the price of the items and any taxes. This credit will not include any original shipping and processing charges, unless the products are damaged when you receive them. Your credit will appear AFTER ICON Artworks receives and processes your returned item, as long as the item meets all criteria stated in this return policy. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to show up on your statement. Complete, detailed instructions on how to return merchandise can be found on your invoice in each shipment. Yes. Notification of your shipment(s) and any available tracking numbers will be e-mailed to you as soon as items complete the picking, packing, and shipping process. Processing time varies, but it usually takes only one business day. Transit time depends on the shipping method you select. The full amount of shipping and processing will be charged when the first item on an order ships. For example, if you order one item that is in stock and two that are not, we'll send you the item that is in stock now and charge you for the shipping of all three. The other two items will follow as soon as they are available, with no additional shipping charges. Items in stock will begin the picking, packing, and shipping process as soon as your credit card is charged. Processing time varies, but it usually takes one business day. Transit time depends on the shipping method you select.
Policy details subject to change without notice.